Terms and Conditions

School Improvement Services - Terms and Conditions
 

By using this site to access school improvement support you are agreeing to all terms & conditions associated with event/course places including all charging and cancellation policies. 

For Terms and Conditions of the CPD courses please see their separate Terms and Conditions
 
Costs are as detailed on the website. Invoices will be raised monthly in arrears from the time of ordering for pay as you go customers and monthly through direct debit with EduKent for those with service level agreements.
 

·         Twilight / Support Session – maximum of 2 hours

·         Half day – 3 to 4 hours (am or pm)

·         Whole day – above 4 to 7 hours

If a session is outside of these times we will be happy to negotiate rates.
 

Cancellation Policy
 

If either party are unable to make the planned date then we will always look to rearrange. If a new date isn’t found before the end of the academic year then the credits committed would be rolled over (to a maximum of 1 day / 8 credits) or we would come to a mutual agreement.

For the cancellation policy on courses please read the Terms and Conditions on CPD online 
 

Confirmation of booking
 

The school improvement support offer team will send confirmation that a booking request has been received. The booking will be sent to the relevant department who will make contact with the school or organisation to arrange delivery of the support.
 

Commitment to Quality
 
The Education People is committed to providing a high quality professional support, including:
 
 ·         If you have any concerns about the quality of the support provided please notify us as soon as possible - jayne.bartholomew@theeducationpeople.org

·         If a particular person is requested to deliver support we will do our best to accommodate the request. If it’s not possible we guarantee that the person who carries out the work will be suitably skilled and quality assured.

·         Expert facilitators.

·         High standard of support which is informed by relevant research and best practice

·         Sensitivity to the experience and needs of participants

·         Evaluation of service so that improvement can be identified.